We accept a variety of payment methods. For example Credit Card, Trustly, Bancontact, Przelewy24, Multibanco, SEPA, Crypto（USDT, BTC ect.） and more. Check the checkout page for all options.

Payments can be declined for several reasons. For example, wrong card details, insufficient balance or problems with the payment service. Please check your details or contact your bank/payment provider.

Request an invoice? Can be done during checkout. We will send it by email afterwards.

No, we do not have cash on delivery. You must pay online when ordering.

Yes, do you have a code or voucher? Enter the code on the checkout page for a discount.

We provide secure payments. We use encryption and comply with PCI standards.

Yes, immediately after successful payment you will receive an email with order confirmation.

Please contact our customer service team. Please provide your order details. We will help according to our return policy.

Log in to your account. Go to “My Account.” In order history you will see all payments and status of your orders.

Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.
– USA –  UPS Express (except Alaska and Hawaii)
– UK –  Local DPD Express
– Europe – UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
– UAE (Dubai only)
– South Africa
– Vietnam
– West Malaysia（expcet Kalimantan Island）

Shipping Times for Specific Countries:

COUNTRY	SHIPPING METHOD	SHIPPING TIME
USA	Local UPS Ground	10-15 Days
UK	Local DPD Express	7-12 Days
Germany	UPS/DPD/DHL Germany	8-13 Days
France	UPS/DPD/DHL Germany	8-13 Days
Belgium	UPS/DPD/DHL Germany	8-13 Days
Luxembourg	UPS/DPD/DHL Germany	8-13 Days
Netherlands	UPS/DPD/DHL Germany	8-13 Days
Czech Republic	UPS/DPD/DHL Germany	8-13 Days
Poland	UPS/DPD/DHL Germany	8-13 Days
Croatia	UPS/DPD/DHL Germany	8-13 Days
Slovakia	UPS/DPD/DHL Germany	8-13 Days
Slovenia	UPS/DPD/DHL Germany	8-13 Days
Finland	UPS/DPD/DHL Germany	8-13 Days
Denmark	UPS/DPD/DHL Germany	8-13 Days
Sweden	UPS/DPD/DHL Germany	8-13 Days
Austria	UPS/DPD/DHL Germany	8-13 Days
Italy	UPS/DPD/DHL Germany	8-13 Days
Hungary	UPS/DPD/DHL Germany	8-13 Days
Lithuania	UPS/DPD/DHL Germany	8-13 Days
Estonia	UPS/DPD/DHL Germany	8-13 Days
Latvia	UPS/DPD/DHL Germany	8-13 Days
Greece	UPS/DPD/DHL Germany	8-13 Days
Ireland	UPS/DPD/DHL Germany	8-13 Days
Portugal	UPS/DPD/DHL Germany	8-13 Days
Spain	UPS/DPD/DHL Germany	8-13 Days
UAE (Dubai)	Dubai dedicated line	12-18 Days
South Africa	South Africa dedicated line	15-25 Days
Vietnam	Vietnam dedicated line	3-5 Days
West Malaysia	Malaysia dedicated line	4-8 Days

Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.
Your customs may require you to provide business license too. (if any)

Shipping costs are typically calculated based on the weight of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.

If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.

You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email.

Not required for now, except in Canada and Denmark.

Depending on the product, the stocking time is 1-5 days and the shipping time is 7-15 days.

We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.

We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.

We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.

Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.

Check the website’s URL to ensure it matches the official website. Additionally, look for the SSL certificate, which should indicate that the site is secure.

If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.

Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.

You can amend your order on or before 11:00 pm (PDT -7 GMT) on the same day the order was placed. Please contact us at info@green-grasshopper-921422.hostingersite.com to request changes.

You have 15 days to return something. Count from the day you received the package.

For return, the item must be exactly as when received. Not worn/used. Labels must still be attached. Original packaging must also be present. Proof of purchase (receipt) is required.

Send mail to info@green-grasshopper-921422.hostingersite.com to start return process. If t approves, we will send return label + instructions for mailing. Packages just returned without appointment will be ignored.

More questions? Just email info@green-grasshopper-921422.hostingersite.com.